luketom terms & conditions and privacy policy

LAST UPDATED: August 2020


Our contract of business begins once the 1st stage invoice has been paid.

This Agreement sets out the following terms agreed between and the Customer:


ANNUAL HOSTING (Domains and Websites)
Where applicable (definition: sites and domains hosted by annual hosting charges will apply. Domain hosting can apply to any and all domain names registered on our clients behalf. Domains or websites hosted elsewhere do not qualify for annual hosting charges. Furthermore, domains or websites hosted elsewhere do not qualify for back-ups or updates included in our annual hosting fees. Website hosting is additional to domain hosting, this charge covers the server space space where your website resides, included in our annual hosting are the following services; regular back-ups of all data relating to the website including its database. Essential updates to WordPress and it’s associated essential plug-ins, ongoing spam and malware protection. Non payment of hosting could result in termination of your contract with Should termination occur your site will only be held on our systems for 14 days. Subject to all hosting charges being up-to date, clients can apply to have their website ‘zipped-up’ and supplied to them at any point during their contract with We include reasonable and ‘minor-updates’ to websites or hosting packages within our standard hosting fee, or up to 30 mins work per any 3 month period or quarter. All requests to after the first 30 minutes work will be charged at our standard hourly rate.


Inclusive hours on ‘Standard’ and ‘Premium’ hosting packages – please note: inclusive hours cannot be rolled over if not used within any 12 month hosting period. Should any single requested task run over 2 hours to complete, luketom reserve the right to estimate accordingly and charge additionally over and above the service contract.


Rates and Tariff for editing, coding and amendments requested.

Standard hourly rate – £60 per hour (during normal working hours 8am – 5pm, Mon to Fri)

After 5pm –  £100 per hour

After 7pm –  £200 per hour

After 9pm – £400 per hour


(*Weekends as above with additional 50%)


Hosting Termination, or Refusal for Annual Renewals and Cancellation reserve the right to refuse continuation, or renewal of annual hosting contracts at their discretion. This also covers on-going support, advice and renewal of services. Should hosting renewal be refused, will provide 1 months notice for the client to re-host their site with an alternative web master. All site files and databases will be transferred to the client. Cancellation of hosting services is non-refundable after 3 months have elapsed from either the start date, or renewal anniversary.


IMPORTANT Information about hosting outside of
Clients are able to host their website themselves, or with a third party company or webmaster. However, in the event of a site failure due to administration mismanagement, hacking or outdated software luketom cannot be held responsible for any outages. In these instances reparatory works will be charged at our standard hourly rate. Sites can either re-instated from the point of handover (cost £60 plus vat). Alternatively the site can be provided (with its database) as a zipped file for the client to re-instate the site to the point of handover themselves (no charge).



1.1 agrees to supply to The Customer, and The Customer agrees to purchase from, the Services set out within the estimate or quote supplied.

1.2  Email / Mailboxes / Device Set Up –  Emails and mailboxes are provided free of charge with all hosting packages if requested. can create mailboxes hosted within a domain on servers. Although, DO NOT offer on site, or remote set-up of email accounts for customers devices (ie. on smart phones, tablets, laptops, PC’s or macs). However, can provide you with the name and contact details for an affiliated IT support company who can assist in set-up of email accounts on your hardware, inc. cloud support etc. Free email services with luketom are not guaranteed to reach, or be accepted by all mail servers. Where email services require receipt of reaching destination we would advise using our affiliated IT support agent Ian Tomlinson.


2.1 This Agreement commences with effect from the date of execution of this Agreement by The Customer, subject always to the acknowledgement by The Customer that’s obligation to commence provision of the services specified within Appendix 1 commences only upon confirmation of acceptance of the terms of this Agreement and upon receipt and clearance of the 50% non-refundable deposit.


3.1 The Customer agrees to pay to the charges set out within Appendix 2

3.2 The Customer agrees to pay a 50% non-refundable deposit of order value upon execution of this Agreement. The Customer agrees to pay the final 50% of the agreed charges upon completion of the service prior to the site going live/site modification and the issue of permanent user names and passwords for the content management system enabling content population.

3.3 reserves the right to charge a reasonable administration fee in the event that any payment made by The Customer is not honoured by The Customer’s bank or building society or in the event of late payment by The Customer of any sums due pursuant to this Agreement. The same criteria applies for 33% deposits. Should 36 months elapse from the time of commencement with no contact from the client all previous deposit payments will be null and void.

3.4 may charge interest on the late payment at a rate of 4% above the base rate of Barclays Business Banking for the period from the date on which payment was due until the date on which cleared payment is received by

3.5 Whereby a significant amount of works have been completed and are subsequently awaiting client approval for a period of at least 6 months or more, reserve the right to request full and final payment.


4.1 In the event that The Customer instructs to transfer the site to another hosting company, The Customer agrees to make payment to of’s standard transfer fee, such payment to be made in cleared funds before the transfer is to be effected by


5.1 The Customer agrees that:

(1) All information provided to in connection with The Customer’s business or proposed website content is accurate and is not in any way misleading or offensive;
(2) That may make such information provided by The Customer, available to the public in whatever manner and whatever form considered appropriate by
(3) The Customer’s business practices do not infringe any law, regulation or rights of any person.
(4) The Customer will be courteous and efficient in all dealings with or persons appointed by
(5) The Customer will make all payments due to on the due date.
(6) During the term of this Agreement and for a period of three years thereafter The Customer will not hire, attempt to hire, or in any way induce or attempt to induce any employee, supplier, partner or consultant of


6.1 It is agreed by the parties that take over The Customer’s domain name/names to deal with invoicing/renewal. Provided that all accounts with are settled the domain name/names remain The Customer’s property. In the event that The Customer retains its own domain name/names then The Customer acknowledges complete responsibility for payment and renewal arrangements.


7.1 may terminate this Agreement with immediate effect by written notice if The Customer:

(1) Commits any material breach of this Agreement and fails to remedy the same within 30 days of request by
(2) Owes outstanding payments due to
(3) Becomes bankrupt or insolvent or enters into any arrangement with its creditors.

7.2 The right to terminate this Agreement will be without prejudice to any right or remedy of in respect of the breach concerned, if any, or any other breach.


8.1 In the event of the termination of this Agreement on account of reasons set out within Clause 7.1. is under no obligation to release the site nor the site’s domain name to The Customer until full payment of outstanding liabilities has been made.

8.2 In the event of termination of this Agreement in accordance with Clause 7 above is entitled to take down the website and charge The Customer an administration fee for reinstatement upon settlement of the outstanding liabilities by The Customer.

8.3 In the event of termination on account of Clause 7 above. is entitled to terminate all services to The Customer, irrespective of continued payment of hosting fees.


9.1 The Customer agrees to indemnify against claims, losses, costs, demands, liabilities and damages (including without limitation consequential losses, loss of profit and all interest and legal and other professional costs and expenses) arising out of any claim resulting from the publishing of material (ie. imagery and textual content) on The Customer’s website at The Customer’s request or through the publishing of any information by any third party. See also point 13.1

9.2 will not be liable to make any payment to The Customer for any delay or failure to meet’s obligations under this Agreement in the event that the delay or failure results from events beyond’s reasonable control. This includes (but is not limited to) events that are within the control of third parties, such as computers, telecommunications, electrical and internet service providers.

9.3’s total liability to The Customer for any reason is limited to the total amount paid by The Customer to pursuant to this Agreement. Luketom.comdoes not accept liability for any compensation for loss of business or profits or any other indirect loss.

9.4 It is acknowledged by The Customer that any timescales agreed for the provision of services are estimates only and time shall not be of the essence in this contract (save as to terms for payment).

9.5 is not liable to return any artwork or other material provided by The Customer for the purpose of providing any services to The Customer.

9.6 Cookies and Cookie Law – Cookies are used to provide various data about website use. i.e. tracking, visitors etc. It is the clients responsibility to adhere to GDPR and the use of cookies on their website. It is also the clients responsibility to instruct the use of a cookie notice (or not) depending on the clients preference and use of cookies on their site. However, can advise on which cookies are necessary and which cookies are required to be disclosed under current GDPR.

9.7 does not accept responsibility for the truth or otherwise of any statement made on The Customer’s website nor does accept any liability for any hurt or offence caused to any person or company by any statement or opinion expressed on the website nor accept liability for any damages for defamation, loss of reputation or loss of business whether perceived or real caused by any statement made on such website.

9.8 cannot be held responsible for any losses arising howsoever by reason of any website user republishing or distributing information from The Customer’s website and also cannot be held responsible for any infringement of copyright or other intellectual property right caused by publishing material onto the customer’s website and insofar as any such claim arises the customer hereby indemnifies against all losses, liabilities, costs and expenses so arising.

9.9 accepts no liability for temporary suspension of service due to circumstances beyond its control such as (but not limited to) loss of internet service, suspension or failure of hosting services provided by any hosting company employed by at any time, or loss of or failure of any telecommunications services wherever this may occur.

10 Where ‘Full Administration’ is requested and granted accepts NO responsibility for any accidental loss of data, site down time, or repairs of any kind, luketom reserve the right to invoice any works relating to re-instating the website to its previous status. All works will be charged at our standard hourly rate, plus VAT. Re-instatement can only be carried out upto 14 days prior to the incident.

10.1 In the event of client mismanagement requiring website (and/or database) restoration from back-ups, reserve the right to charge £50 plus vat for this process. Please note: Daily back-ups are kept for 14 days. Any data required outside of this period would be lost.


10.1 The Customer’s website and its contents may incorporate links to the websites and services of third parties. Such links are provided for the web-user’s convenience only, and their provision does not constitute an authorisation by to access such third party websites, nor an endorsement of the content of such third party websites by

10.2 reserves the right to render The Customer’s website unavailable from time to time for maintenance either on a scheduled or unscheduled basis.

10.3 maintains the exclusive authority to decline the development, production, and design of website content that incorporates political or religious scriptures, as well as websites centred around gambling or auction formats. This decision is rooted in transparent and well-defined reasons. Upholding a steadfast commitment to impartiality, irrespective of individual website ownership, diligently ensures that none of our website constructions manifest any religious or political bias. Our unwavering dedication to this principle emphasises our commitment to delivering a neutral and inclusive online environment for all users.


11.1 The parties agree to keep the existence and content of this Agreement confidential and not to disclose any information relating to this Agreement to the other party and not disclose such information to any third party.


12.1 The Customer acknowledges that the intellectual property of the website belongs to until such time the final balancing invoice has been paid in full.

12.2 The ownership of the content and copyright of the website is transferred to The Customer from upon payment of the final sum due upon completion of the Service, subject always to clauses 12.1 above.


13.1 You are solely responsible for obtaining any and all necessary intellectual property rights clearances and/or other consents and authorisation’s in respect of any images provided to luketom for use on your website or digital media. Where editor or admin website access is provided it is also the responsibility of the client to ensure they obtain any necessary image licences and/or consents for images they upload. In the event that you are not sure about the ownership of any image/s we advise using a reputable image library such as: to purchase, or redeem the necessary royalty on digital image use. Luketom will not be held responsible for any legal action, or demands from companies seeking financial compensation from unauthorised images supplied to


14.1 The names and logos identifying The Customer’s website and and its products and services are proprietary marks of and nothing in this Agreement shall confer on The Customer or any other third party any licence to use any such mark or any other intellectual property right of


15.1 reserves the right to assign its interest in this Agreement.

15.2 This Agreement shall not be assigned by The Customer without the prior written consent of


16.1 This Agreement may only be varied provided that any such variation is agreed by both parties and recorded in writing by them.


17.1 This Agreement represents the entire understanding of the parties relating to all matters referred to herein, and supersedes all other understandings, written or oral, relating thereto.


18.1 This Agreement shall be governed by and construed in accordance with the laws of England and Wales,and any disputes arising herefrom shall be exclusively subject to the jurisdiction of the Courts of England and Wales.

luketom privacy policy… is committed to protecting the privacy of its clients and users of this website. We do our utmost to protect user information and client confidentiality.


Data Protection and GDPR

Any information you provide will be held securely and in accordance with the Data Protection Act 1998. Your personal details will not be disclosed to any third parties.

This website is hosted by Heart Internet on our High Speed VPS Server.


Information we may collect from clients

We collect information from visitors relating to:

  • Emails submitted to us
  • feedback submitted to us
  • contact form submissions
  • site usage tracking


1. Feedback

If you provide feedback about the website through a contact form or email address we will only use this information for the purposes intended. You will not receive any subsequent unsolicited communication.


2. Site usage tracking – Cookies

To make this site simpler, small data files are placed on your computer. These are known as cookies. Most big websites do this too.

They improve things by:

  • remembering settings, so you don’t have to keep re-entering them whenever you visit a new page
  • remembering information you’ve given (eg your postcode) so you don’t need to keep entering it
  • measuring how you use the website so we can make sure it meets your needs

Our cookies aren’t used to identify you personally. They’re just here to make the site work better for you. Indeed, you can manage and/or delete these small files as you wish.

To learn more about cookies and how to manage them, visit

We use Google Analytics to collect information about how people use our web site. We do this to make sure it’s meeting its users’ needs and to understand how we could do it better. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. We do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are.

There are also cookies that store basic data on your interactions with WordPress, the CMS running this website.

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